Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team […]
Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team […]
Creating a personalised customer experience is one of the best ways to foster customer loyalty. In an age where consumers have more choices than ever before, it’s […]
What do you think of when you hear the word “chatbot”? If you’re like most people, you probably think of clunky AI programs from the early days […]
Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, […]
Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast […]
As anyone who’s been to a grocery store in the past few months knows, inflation is currently a very real problem. Prices for both basic necessities and […]
Customer touchpoints are the places where your customers and potential customers come into contact with your business. They can be physical locations, like a store or office, […]
Customer satisfaction – or CSAT – surveys are a valuable tool for businesses to assess how happy customers are with their products and services. By conducting regular […]
A customer health score (CHS) is a numerical value that represents the overall health of a customer. The CHS can be used to help prioritize customers for […]
With over 2 billion users, half of whom use the app every single day, there’s no doubt that WhatsApp is the most popular mobile messenger app worldwide. […]