Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To […]
How to boost sales with live chat in 2022
Why customer satisfaction is so important
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
Live chat and lead generation
One of the things that live chat can do for you is the provision of information and data that you can use to identify and cultivate potential […]
How live chat contributes to “the Age of the Customer”
You’ve probably had to deal with live chat in a business setting before. Perhaps you were visiting a website and a chat window opened, politely asking you […]
5 ways to create value for your customers
Added value is an important tactic that small businesses can use to acquire and retain customers, increase brand awareness, and differentiate their position in the market. Not […]